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FAQ/Help

SHIPPING OPTIONS:
Your order needs 20-40 business days to be ready for shipping.
 
 
 

 

 

 

 

Major Credit Cards: We accept all major credit cards via Paypal and online


SHIPPING POLICIES:
All our shipments are covered by insurance from lose only.
Our fees is equal for all over the world so be sure that you will pay the lowest overseas shipping fees.
Note: Because we ship worldwide so the shipping fees not include your county custom duties or any additional fees if there is any.
RETUNE POLICY:
All our item are BRAND NEW items and never used. We will consider all responsible refund requests received within 2 days of receipt of the item but the buyer must pay the return shipping fees for the item and the refund will be ready when the item received in good conditions. The shipping charges are not refundable.

Important Refund Notice:

Due to the shipping, products can be damaged. please open the package once you receive it and have  the delivery person standing next you, make sure all the products are not broken. Orietals.com does not ship any scratched or broken items. if you receive any scratched or broken items, then ask the delivery person to help you fill in a complain about you receiving damaged products, then please take a digital photos to the item and send it to us by e-mail. only so you can ask for a refund.